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Cavender’s Info Help

Order Information

How to Order

To place an order, click “Add to Cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer.

Adding an item to your order is as simple as selecting another item and simply clicking “Add to Cart.”

Changing or canceling an order is easy. Simply click to the Shopping Cart and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero (or any other quantity you want). Then “Update” your cart.

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Order Status

After you place an online order, you will receive an E-mail message that will contain your order information and a link that you may use to determine the current status of your order.

When our Fulfillment Center ships your item, we will send another E-mail that informs you that your online purchase is on its way. Once your order ships, you may track your order on the order status page.

Shipment Tracking

Once your order ships, it may take 24 hours before tracking information appears on the UPS web site.

Track your order on the order status page.

If your order appears late, remember:

Shipping & Handling Rates and Policies

All orders placed on will be shipped via UPS, except for APO and FPO orders, which will be shipped via the US Postal Service. Shipping and handling rates are based on the number of items purchased as shown in the chart below.

# Items US Mail UPS Ground UPS 2nd Day Air UPS Next Day Air
1 16.99 8.99 19.99 29.99
2 19.99 9.99 21.99 32.99
3 22.99 10.99 23.99 35.99
4 25.99 11.99 25.99 38.99
5 28.99 12.99 27.99 41.99
Each Addl. Item 3.00 1.00 2.00 3.00

Product Availability strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. But our dedication to offering one of the largest selections of western wear products on the Internet means that we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.

2018 Holiday Shipping Deadlines

Free shipping on all orders, no minimum purchase required! Excludes hat cans and coolers. Valid 11/21/18 through 11/22/18 only.

Order your gifts by the dates below to ensure they arrive by December 24th.


Purchases made October 1 through December 30, 2018 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.

Call 844-283-8423 for Ordering & Customer Service
Mon-Fri 8:30am-5:30pm and Sat 8:00am-12pm Central Time

Holiday Customer Service Hours: Mon-Fri 8:00am-8:00pm and Sat 8:00am-2pm Central Time
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