Order Information

We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Order Status

You will receive an email that will contain your order information and a link to check the status of your order.

After your order is processed, you'll receive an update through email or text informing you the order has been processed and shipped or ready for pick up at the store(s). To track shipped orders, you may track your order on the order status page.

Shipment Tracking

Once your order ships, it may take 24 hours before tracking information appears on the carrier's website.

Track your order on the order status page.

Here's a couple of items to consider:

• Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

• All orders placed after 11:00am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually on Monday. In the case of Monday holidays (Memorial Day, Labor Day, or other Mondays which coincide with a holiday) orders will be processed on Tuesday.

• Packages are shipped from our fulfillment center & stores Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day). Orders placed on holidays are processed the next business day.

• Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.

Shipping & Handling Rates and Policies

All orders placed on Cavenders.com that have been selected to be shipped will use the rates as shown in the chart below.

Items designated to be shipped will use the rates as shown in the chart below:

• If you are a member of My Cavender’s and are logged in, Economy Ground shipping is FREE. Please note: large items may be excluded and require additional surcharges.
• If you are not a member of My Cavender’s make sure you sign up and are logged into your account. Otherwise, Economy Ground is only FREE on orders $75 and up.
• Economy Ground shipping and returns are FREE for boot purchases. This applies to the original purchase and first return only.
• Products with shipping surcharges can be found here.
• For items going to AK & HI will incur an additional surcharge as designated in the chart below: