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| How to Order
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To place an order, click “Add to Cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer.
Adding an item to your order is as simple as selecting another item and simply clicking “Add to Cart.”
Changing or canceling an order is easy. Simply click on the “Shopping Cart” and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero. Then “Update” your cart.
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| Volume Orders
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For volume orders, please email custserv@cavenders.com for assistance with product availability, delivery times and costs.
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| International Orders
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At this time we do not accept international orders. Only credit cards issued by US banks are accepted for payment.
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| Order Status
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After you place an online order, you will receive an E-mail message that will contain your order information and a link that you may use to determine the current status of your order.
When our Fulfillment Center ships your item, we will send another E-mail that informs you that your online purchase is on its way. Once your order ships, you may track your order on the order status page. To reach the order status page, select “My Account” and then select “View order history.”
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| Shipment Tracking
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Once your order ships, it may take 24 hours before tracking information appears on the UPS web site.
To track the status of a shipped order, use the link provided in your order confirmation or shipment notice. Alternatively, you may go to the Cavenders.com home page, select "My Account" and then select "View order history".
If your order appears late, remember:
- Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
- Packages are shipped from our fulfillment center & stores Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day). Orders placed on holidays are processed the next business day following the holiday.
- All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually on Monday. In the case of Monday Holidays (Memorial Day, Labor Day, or other Mondays which coincide with a Holiday) orders will be processed on Tuesday.
- Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day via UPS only. Orders placed on holidays are processed the next business day following the holiday.
- Overnight orders (Next Day Air) placed Monday through Thursday after 11:00 am CST are processed the following business day. All overnight orders placed after 11:00am CST on Friday are processed the next business day; Monday (or Tuesday in the case of a Monday holiday). Note: Next Day Orders placed on Friday before 11:00am will not arrive until Monday (or Tuesday in the case of a holiday).
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| Shipping & Handling Rates and Policies
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All orders placed on Cavenders.com will be shipped via UPS, except for APO and FPO orders, which will be shipped via the US Postal Service. Shipping and handling rates are based on the number of items purchased as shown in the chart below.
| # Items |
US Mail |
UPS
Ground |
UPS 2nd
Day Air |
UPS Next
Day Air |
| 1 |
16.99 |
8.99 |
19.99 |
29.99 |
| 2 |
19.99 |
9.99 |
21.99 |
32.99 |
| 3 |
22.99 |
10.99 |
23.99 |
35.99 |
| 4 |
25.99 |
11.99 |
25.99 |
38.99 |
| 5 |
28.99 |
12.99 |
27.99 |
41.99 |
Each
Addl. Item |
3.00 |
1.00 |
2.00 |
3.00 |
- UPS Ground shipping is FREE on orders of $1,000 or more.
- FREE UPS Ground shipping and returns on footwear (applies to original order and first return only).
- USPS Mail delivery (2-3 weeks) available for APO and FPO shipments only. Please allow 3-5 days for your APO order to be processed and shipped.
- UPS Ground shipping is available for Hawaii and Alaska; allow 8-9 days.
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| Product Availability
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Cavenders.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. But our dedication to offering one of the largest selections of western wear products on the Internet means that we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.
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