Order Information

We apologize but we are experiencing phone outages due to high call volume. Please email us at custserv@cavenders.com.

Likely you’ve heard about nationwide product & staffing shortages as well as shipping carrier delays. Similar to many others we are being impacted by these challenges.

This means it’s taking longer than usual for you to: get your orders, receive responses to requests, and complete exchanges and refunds (which we’re not happy about either). Despite our best efforts, orders placed after December 4th, unfortunately, cannot be guaranteed for receipt prior to Christmas.

We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!

How to order

To place an order, click “Add to Cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer.

To add an item to your order, select another item and click “Add to Cart.”

To change or cancel your order, simply click to the Shopping Cart and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero (or any other quantity you want). Then “Update” your cart.

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Order Status

After you place an online order, you will receive an email that will contain your order information and a link to check the status of your order.

When our Fulfillment Center ships your item, you'll receive an email that informs you that your purchase is on its way. Once your order ships, you may track your order on the order status page.

Shipment Tracking

Once your order ships, it may take 24 hours before tracking information appears on the carrier's website.

Track your order on the order status page.

If your order appears late, remember:

  • Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
  • All orders placed after 11:00am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually on Monday. In the case of Monday holidays (Memorial Day, Labor Day, or other Mondays which coincide with a holiday) orders will be processed on Tuesday.
  • Packages are shipped from our fulfillment center & stores Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day). Orders placed on holidays are processed the next business day.
  • Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.
  • Expedited orders (Next Day Air) placed Monday through Thursday after 11:00am CST are processed the following business day. All overnight orders placed after 11:00am CST on Friday are processed the next business day; Monday (or Tuesday in the case of a Monday holiday). Note: Next Day Orders placed on Friday before 11:00am will not arrive until Monday (or Tuesday in the case of a holiday).

Shipping & Handling Rates and Policies

All orders placed on Cavenders.com that have been selected to be shipped will use the rates as shown in the chart below.

Order Amount Ground 2nd Day Air Next Day Air Alaska/Hawaii APO/FPO
Under $25 10.99 14.99 24.99 12.99 12.99
$25 - 39.99 11.99 16.99 29.99 13.99 13.99
$40 - 49.99 13.99 17.99 32.99 14.99 14.99
$50 - 74.99 Free 19.99 32.99 16.99 16.99
$75 - 149.99 Free 21.99 34.99 18.99 18.99
$150 and above Free 24.99 34.99 21.99 21.99
  • Ground shipping is FREE on orders of $50 or more (large size items may be excluded and require an additional surcharge).
  • FREE Ground shipping and returns on footwear (applies to original order and first return only).
  • Please allow 2-3 weeks for APO and FPO shipments.
  • Please allow 8-9 days for Hawaii and Alaska shipments.

Product Availability

Cavenders.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. However, we are dedicated to offering one of the largest selections of western wear products, so we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.