FAQS

 

Likely you’ve heard about nationwide product & staffing shortages as well as shipping carrier delays. Similar to many others we are being impacted by these challenges.

We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!

 

About Cavender's
When was Cavender's foundation?

Cavender's was founded in 1965 in Pittsburg, Texas. Home offices are now located in Tyler, Texas. You can learn more by going to our About Us page.

Does Cavender's have any job openings?

Cavender's is always looking for hard-working, dedicated people. You can learn more by going to Cavender's Careers page, or by clicking www.cavenders.com/career.html.

Do you offer gift wrapping options?

No, we do not offer a gift wrapping option at this time.

Orders
Do you ship outside the US?

We currently do not ship outside of the US

What happens when I submit my order?

When your order is received, we will send you an email confirmation. Due to order volume and supply chain challenges, you can expect your order to be processed and shipped within a minimum of 4 days. We'll notify you by email when your order ships as well as if any items are sold out or on back order. Learn More

How are orders shipped?

We currently ship orders via a variety of carriers including UPS, FEDEX and USPS (ground, 2nd day air, or next day air) except for orders placed with Alaska, Hawaii, APO or FPO addresses, which are shipped exclusively via United States Postal Service (USPS). For Alaska and Hawaii orders, please allow 8-9 days for delivery. For APO/FPO orders, please allow at least 2-3 weeks for delivery.Learn More

Can I change my order after it's submitted?

If you need to change your order before it is shipped, you can request an order change by contacting Customer Service with your order number. We can change the shipping method, reduce item quantities, or cancel items on your order. Unfortunately, we cannot increase quantities or add additional items to an order. In that case, you'll need to place an additional order. To request an order change, send an email to Customer Service (be sure to reference your order number) or call us at (888) 361-2555.

We apologize but we are experiencing phone outages due to high call volume. Please email us at custserv@cavenders.com.

Other
Is my email address shared with other companies?

No, we do not share your email address with other companies. Periodically, we may send you email on special offers and new products. If you prefer, you can choose not to receive these emails.Learn More

How long will it take to receive my order?

At Cavender's, we begin the fulfillment process immediately. Your order will normally ship within 24-48 hours, but may take longer due to inventory fluctuations.
Orders placed after 11:00am CST are processed the following day. All orders placed after 11:00am CST Friday are processed the next business day; Monday.
Deliveries are made Monday through Friday, excluding holidays. Orders placed on holidays are processed the next business day following the holiday. Cavenders.com recognizes the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.

Does Cavender's have a store near me?

For a complete list of our stores with addresses and phone numbers, go to our Store Locations page.

What are the different types of toe shapes available in boots?

There are various types of toe shapes, which all serve a different purpose and have their own unique style. Here are the most common toe shapes.

  • Square Toe: A very blunt and squared off toe, this shape has become the most popular style of western boots.
  • Snip Toe: A sharp pointed toe, also called an X-Toe, as well as a pointed toe with a flat, snipped tip.
  • Round Toe: The preferred toe type in West Texas, also known as a U-Toe, features a very round and broad, U shape.
  • Traditional Toe: The classic western boot shape with a medium round toe, or R-Toe. Also includes the slightly sharper, but still rounded, J-Toe.
  • Punchy Toe: Also known as a 7-Toe, these boots have a narrow square toe.

 

How do I ensure I order the right size of belt?

Belts are made in even sizes, such 32", 34", 36" and so on. You should always go up one size in a belt versus the waist size of your pants. If you wore a size 32" waisted jean, you would need to order a 34" belt. See the Belts here.

Do you have a printed product catalog?

No, our website is our catalog. Because it's dynamic, it allows us to add products more quickly ensuring you the largest possible selection.

Is it safe to submit personal information over the web?

All purchase transactions are made using Secure Socket Layer(SSL) protection. To learn more about how we keep your information secure, visit our Privacy Policy page.

Payment
What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover cards.

When will my credit card be charged?

Your credit card will be charged when your order is shipped. Confirmation will be sent via email.

Can I use my Cavender's gift card online?

Yes, physical gift cards and e-gifts cards can be used for payment online and in all Cavender's store locations.

Do you have gift cards available online?

Unfortunately, gift cards are temporarily unavailable online.