RETURNS & EXCHANGES
Likely you’ve heard about nationwide product & staffing shortages as well as shipping carrier delays. Similar to many others we are being impacted by these challenges.
This means it’s taking longer than usual for you to: get your orders, receive responses to requests, and complete exchanges and refunds (which we’re not happy about either). Despite our best efforts, orders placed after December 4th, unfortunately, cannot be guaranteed for receipt prior to Christmas.
We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!
Can I Return My Purchase?
Cavenders.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Cavenders.com.
Purchases made October 1 through December 30 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.
Returning to Cavenders.com
You must complete our Merchandise Return Form before returning any Merchandise to Cavenders.com.
How To Ship Your Return or Exchange
Cavenders.com strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.
You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.
To print out your return label via UPS, click the button below. Unless you are returning footwear, a $8.99 charge will be deducted from your refund.
If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order.
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
Returning to a Store
If there is a Cavender's Boot City retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by viewing your Order History. To locate a store near you, use our Store Locator.
Problems, Questions, Suggestions?
If you have any questions regarding your order, please email customer service. You may also contact us by telephone: 888-361-2555.
Hours of operation for our Customer Service Department: Mon-Sat 8am - 8pm | Sun 12pm - 5pm Central Time
Customer service is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.
Thank you for shopping at Cavender's!