ORDER FULFILLMENT

Order Status

After you place an online order, you will receive an email that will contain your order information and a link to check the status of your order.

When our Fulfillment Center ships your item, you'll receive an email that informs you that your purchase is on its way. Once your order ships, you may track your order on the order status page.

Product Availability

Cavenders.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. However, we are dedicated to offering one of the largest selections of western wear products, so we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.

How to Order

To place an order, click “Add to Cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer. To add an item to your order, select another item and click “Add to Cart.”

To change or cancel your order, simply click to the Shopping Cart and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero (or any other quantity you want). Then “Update” your cart.

Store Pickup

If you’ve selected store pick up as your delivery method, you will be notified by email when your order is available for pick-up. Please bring a state-issued photo ID, the confirmation email and the original payment method used for pick-verification. PLEASE NOTE: an order designated for store pickup will be held for three (3) days from the time the pickup notification has been sent. Orders NOT picked up within the 3-day timeframe will be cancelled, refunded and returned to stock.

Orders designated for shipment will receive email notification(s) upon shipment.

If you have any questions regarding your order, contact our Customer Service Team via email or phone. Be sure to include your order number or have it handy. You can email us at custserv@cavenders.com. You can also call us at 844-283-8423.

Curbside Pickup

It’s simple, here’s how:

  1. Browse our great selection of products here on cavenders.com to pick out your essentials. Once you decide, call your local Cavender’s location to place your order.
  2. Hop in your car and let us know when you arrive to the store.
  3. A store associate will meet you curbside to complete your order.

To guarantee same day pickup, orders must be placed by 3pm local time. Check out our Store Locator to find the Cavender's store near you and their hours of availability. If we don't have the item you're looking for, we are offering FREE ground shipping. Please check with your store for applicable details, restrictions and limitations.

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Are There Gift Wrapping Options?

No, we do not currrently offer gift wrapping options at this time.

What Happens When I Submit My Order?

When your order is received, we will send you an email confirmation. Your order will normally be processed and shipped within 24-48 hours. We'll notify you by email when your order ships and if any items are sold out or on back order.

Can I Change My Order After It's Submitted?

If you need to change your order before it is shipped, you can request an order change by contacting Customer Service with your order number. We can change the shipping method, reduce item quantities, or cancel items on your order. Unfortunately, we cannot increase quantities or add additional items to an order. In that case, you'll need to place an additional order. To request an order change, send an email to Customer Service (be sure to reference your order number) or call us at 866-826-4865.