ORDER FULFILLMENT

 

We apologize but we are experiencing phone outages due to high call volume. Please email us at custserv@cavenders.com.

Likely you’ve heard about nationwide product & staffing shortages as well as shipping carrier delays. Similar to many others we are being impacted by these challenges.

This means it’s taking longer than usual for you to: get your orders, receive responses to requests, and complete exchanges and refunds (which we’re not happy about either). Despite our best efforts, orders placed after December 4th, unfortunately, cannot be guaranteed for receipt prior to Christmas.

We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!

Order Status

After you place an online order, you will receive an email that will contain your order information and a link to check the status of your order.

When our Fulfillment Center ships your item, you'll receive an email that informs you that your purchase is on its way. Once your order ships, you may track your order on the order status page.

Product Availability

Cavenders.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. However, we are dedicated to offering one of the largest selections of western wear products, so we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.

How to Order

To place an order, click “Add to Cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer. To add an item to your order, select another item and click “Add to Cart.”

To change or cancel your order, simply click to the Shopping Cart and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero (or any other quantity you want). Then “Update” your cart.

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Are There Gift Wrapping Options?

No, we do not currrently offer gift wrapping options at this time.

What Happens When I Submit My Order?

When your order is received, we will send you an email confirmation. Due to order volume and supply chain challenges, you can expect your order to be processed and shipped within a minimum of 4 days. We'll notify you by email when your order ships as well as if any items are sold out or on back order.

Can I Change My Order After It's Submitted?

If you need to change your order before it is shipped, you can request an order change by contacting Customer Service with your order number. We can change the shipping method, reduce item quantities, or cancel items on your order. Unfortunately, we cannot increase quantities or add additional items to an order. In that case, you'll need to place an additional order. To request an order change, send an email to Customer Service (be sure to reference your order number) or call us at 888-361-2555.