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| Can I Return My Purchase?
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Cavenders.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
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| Returning to Cavenders.com
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You must request a Return Authorization Number (RA#) before returning any merchandise to Cavenders.com. To request your Return Authorization, click below:
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| How To Ship Your Return or Exchange
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Cavenders.com strongly recommends that all return shipments be made by UPS, so
that you can take advantage of their shipment tracking system. We cannot assist
you with lost return shipments unless a tracking number has been assigned to the
shipment.
You must have a Return Authorization Number (RA#) before you can make a return.
Be sure to clearly write the Return Authorization Number on the outside of your
package, and include a copy of your packing slip, email order confirmation, or
a printed copy of your order inside the package. Ship your return to:
Cavenders.com Fulfillment Center
Returns Department
820 W. Main Street
Whitehouse, Texas 75791
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to
appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift
Card for the amount of the credit due on completion of the return. If there is an additional amount owed,
your credit card will be charged for any replacement merchandise when shipped.
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| Returning to a Store
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If there is a Cavender’s Boot City retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by going to your Order History Page. To locate a store near you Click Here.
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| Problems, Questions, Suggestions?
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If you have any questions reqarding your order, please E-mail us at: custserv@cavenders.com. You may also contact us by telephone: 866-826-4865.
Hours of operation for our Customer Service Department are Mon-Tue 8am-7pm | Wed-Fri 8am-6pm | Sat 8am-12pm Central Time.
Customer service is closed on the following holidays:
Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
Christmas Day, and New Year's Day.
Thank you for shopping at Cavenders.com!
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