Ordering, Shipping & Returns

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Customer Service
<div class="faqs"> <h1 id="faq-top">Customer Service</h1> <p> </p> <p>We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!</p> <div class="accordion"> <div class="accordion-section"> <h2 class="faq-head"><img alt="" src="images/content-pages/quick-help-icon.gif?$staticlink$" />Quick Help</h2> <a aria-expanded="false" class="accordion-section-title" href="#accordion-1">How do I return or exchange an item?</a> <div class="accordion-section-content" id="accordion-1"> <p>We will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).</p>   <ol> <li> <p>You will need to <a href="images/content-pages/Merchandise-Return-Form.pdf?$staticlink$" style="color:#8f1015;">download our merchandise return form</a>.</p> </li> <li> <p>Please be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Your online order should have also included a pre-printed return label for you to use.</p> </li> <li> <p> Print out our UPS return label using the button below. Unless you are returning footwear, an $8.99 charge will be deducted from your refund.</p> </li> <li> <p> </p> <form action="https://row.ups.com/GuestAccess/Guest/Access" method="POST" target="_blank"><input name="Company" type="hidden" value="Q2F2ZW5kZXJz" /> <input type="submit" value="Print UPS Return Label" /> </form> <p> </p> </li> <li> <p> Drop off your package at your local UPS office.</p> </li> <li> <p>Drop your package off at the nearest carrier pick-up location</p> </li> </ol> </div> </div>  <div class="accordion-section"><a aria-expanded="false" class="accordion-section-title" href="#accordion-2">How can I track my shipment?</a> <div class="accordion-section-content" id="accordion-2"> <p>Once your order ships, it may take 24 hours before tracking information appears on the carrier web site.</p> <p><a href="$url('Order-History')$">Click here to track your order shipment.</a></p> </div> </div>  <div class="accordion-section"><a aria-expanded="false" class="accordion-section-title" href="#accordion-3">What is the status of my order?</a> <div class="accordion-section-content" id="accordion-3"> <p>After you place an online order, you will receive an email with your order information and a link that you may use to determine the current status of your order.</p> <p><a href="$url('Order-History')$">Click here to check your order status.</a></p> </div> </div>  <div class="accordion-section"><a aria-expanded="false" class="accordion-section-title" href="#accordion-5">Merchandise return form</a> <div class="accordion-section-content" id="accordion-5"> <p><a href="images/content-pages/Merchandise-Return-Form.pdf?$staticlink$" style="color:#8f1015;" target="_blank">Download our merchandise return form</a></p> </div> </div>  <div class="accordion-section"><a aria-expanded="false" class="accordion-section-title" href="#accordion-6">Returning to a store</a> <div class="accordion-section-content" id="accordion-6"> <p>If there is a Cavender's retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. <a href="$url('Order-History')$">Click here to view your order history.</a></p> </div> </div>  <h2 class="faq-head"><img alt="" src="images/content-pages/orders-shipping-icon. Read More
Ordering Information
9.9.25 Verison <h1 style="margin-left: 10px;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Order Information</font></font></font></font></h1> <p style="margin-left: 10px;">We sincerely value the trust you put in Cavender’s and are working hard to continue to earn your business!</p>  <h2 style="margin-left: 10px;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Volume Orders</font></font></font></font></h2> <p style="margin-left: 10px;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">For volume orders, please email </font></font></font></font><strong><a href="$url('CustomerService-ContactUs')$"><span style="color:#c0392b;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">customer service</font></font></font></font></span></a></strong><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> for assistance with product availability, delivery times and costs.</font></font></font></font></p> <h2 style="margin-left: 10px;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Order Status</font></font></font></font></h2> <p style="margin-left: 10px;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">You will receive an email that will contain your order information and a link to check the status of your order.</font></font></p> <p style="margin-left: 10px;">After your order is processed, you'll receive an update through email or text informing you the order has been processed and shipped or ready for pick up at the store(s). To track shipped orders, you may <strong><a href="$url('Order-History')$#ord-track" title="Track Orders"><span style="color:#c0392b;">track your order on the order status page</span></a></strong>.</p> <h2 style="margin-left: 10px;">Shipment Tracking</h2> <p style="margin-left: 10px;">Once your order ships, it may take 24 hours before tracking information appears on the carrier's website.</p> <p style="margin-left: 10px;"><strong><a href="$url('Order-History')$#ord-track" title="Track Orders"><span style="color:#c0392b;">Track your order on the order status page.</span></a></strong></p> <p style="margin-left: 10px;">Here's a couple of items to consider:</p> <ul class="midPara"> <li> <p style="margin-left: 10px;">Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.</p> </li> <li> <p style="margin-left: 10px;">All orders placed after 11:00am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually on Monday. In the case of Monday holidays (Memorial Day, Labor Day, or other Mondays which coincide with a holiday) orders will be processed on Tuesday.</p> </li> <li> <p style="margin-left: 10px;">Packages are shipped from our fulfillment center & stores Monday through Friday, excluding holidays (New Year's Read More
Returns & Exchanges
Code Preservation: <p>Likely you’ve heard about nationwide product & staffing shortages as well as shipping carrier delays. Similar to many others we are being impacted by these challenges. </p> <p>This means it’s taking longer than usual for you to: get your orders, receive responses to requests, and complete exchanges and refunds (which we’re not happy about either). Despite our best efforts, orders placed after December 4th, unfortunately, cannot be guaranteed for receipt prior to Christmas.</p> <h2 tabindex="0">How To Ship Your Return or Exchange</h2> <div tabindex="0"> <p>Cavenders.com strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.</p> <p>You must include the <a href="/on/demandware.static/Sites-Cavenders-Site/-/default/images/Merchandise-Return-Form.pdf" style="color:#8f1015;" target="_blank">Merchandise Return Form</a> with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.</p> <p>To print out your return label via UPS, click the button below. Unless you are returning footwear, a $8.99 charge will be deducted from your refund.</p> <form action="https://row.ups.com/GuestAccess/Guest/Access" method="POST"><input name="Company" type="hidden" value="Q2F2ZW5kZXJz" /> <input type="submit" value="Print UPS Return Label" /> </form> <p>If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order.</p> <p>If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.</p> </div> <p>You must complete our Merchandise Return Form before returning any Merchandise to Cavenders.com.</p> <p><a href="/on/demandware.static/Sites-Cavenders-Site/-/default/images/Merchandise-Return-Form.pdf" style="color:#8f1015;" target="_blank"><span style="color:#8f1015;">Download the return form here</span></a>.</p> </div> <div tabindex="0"> <h2 tabindex="0">How To Ship Your Return or Exchange</h2> <div tabindex="0"> <p>Cavenders.com strongly recommends that all return shipments be made through a carrier that provides a shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.</p> <p>Returns must include the <a href="/on/demandware.static/Sites-Cavenders-Site/-/default/images/Merchandise-Return-Form.pdf" style="color:#8f1015;" target="_blank">Merchandise Return Form</a>. Please be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Your online order should have also included a pre-printed return label for you to use.</p> <p>Refunds will be credited back to the original form of payment used. Unless you are returning footwear, a $8.99 charge will be deducted from your refund.</p> <form action="https://row.ups.com/GuestAccess/Guest/Access" method="POST"><input name="Company" type="hidden" value="Q2F2ZW5kZXJz" /> </form> 10.29.24 Version <div class="faqs"> <h1 tabindex="0"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">RETURNS & EXCHANGES</font></font></font></font></h1> <p> </p> <p>We sincerely value the trust you put in Cavender’s and are working hard to contin Read More
Size Guide
10.29.24 Version <div class="faqs"> <p><a href="#menstop">MEN'S SHIRTS & JACKETS</a></br> <a href="#boots">BOOTS</a></br> <a href="#mensboots">MEN'S BOOTS</a></br> <p style="margin-left: 20px;"><a href="#womensboots">WOMEN'S BOOTS</a></p> <p style="margin-left: 20px;"><a href="#kidsboots">KIDS' BOOTS</a></p> <p><a href="#mensjeanspants">MEN'S JEANS & PANTS</a></p> <p><a href="#mensoveralls">MEN'S OVERALLS</a></p> <p><a href="#womenstopsdresses">WOMEN'S TOPS & DRESSES</a></p> <p><a href="#womensjeansskirts">WOMEN'S JEANS & SKIRTS</a></p> <p><a href="#kidsshirtsjackets">KIDS' SHIRTS & JACKETS</a></p> <p><a href="#boysjeans">BOYS' JEANS</a></p> <p><a href="#girlsjeansskirts">GIRLS' JEANS & SKIRTS</a></p> <p><a href="#cowboyhats">COWBOY HATS</a></p> <p><a href="#belts">BELTS</a></p> <p style="margin-left: 20px;"><a href="#mensbelts">MENS' BELTS</a></p> <p style="margin-left: 20px;"><a href="#womensbelts">WOMENS' BELTS</a></p> <p style="margin-left: 20px;"><a href="#kidsbelts">KIDS' BELTS</a></p> <p> </p> <style type="text/css">.sizinginformation table th{ text-align:center; } table.sizecharttable td { text-align: center; } table th,td { border: 1px solid black; } </style> <p><a class="anchor-target" name="menstop"></a></p> <div class="sizinginformation"> <h2>MEN'S SHIRTS & JACKETS</h2> <table> <tbody> <tr> <th>Chest</th> <td>Measure the widest part of your chest. Make sure to keep the tape snug but not too tight, and parallel to the ground.</td> </tr> <tr> <th>Neck</th> <td>Using a measuring tape, measure the widest part of your neck just above the collar bone.</td> </tr> <tr> <th>Sleeve</th> <td>Using a measuring tape, measure at the base of the center of the back of the neck. Run the measuring tape over your shoulder, let it hang down to your hand and measure to the center of the meaty part of your palm.</td> </tr> <tr> <th>Waist</th> <td>Measure around the full circumference with a measuring tape. Not too snug, but not too loose. Do not measure on top of your clothes.</td> </tr> </tbody> </table> <table class="sizecharttable" summary="Men's Casual Sizing Chart"> <tbody> <tr> <th colspan="5">INCHES</th> </tr> <tr> <th> </th> <th>Chest</th> <th>Neck</th> <th>Sleeve</th> <th>Waist</th> </tr> <tr> <th>S</th> <td>36</td> <td>14 - 14.5</td> <td>33 - 33.5</td> <td>29 - 31</td> </tr> <tr> <th>M</th> <td>38-40</td> <td>15 - 15.5</td> <td>34 - 34.5</td> <td>32 - 34</td> </tr> <tr> <th>L</th> <td>42-44</td> <td>16 - 16.5</td> <td>35 - 35.5</td> <td>36 - 38</td> </tr> <tr> <th>XL</th> <td>46-48</td> <td>17 - 17.5</td> <td>35.5 - 36</td> <td>40 - 42</td> </tr> <tr> <th>2XL</th> <td>50-52</td> <td>18 - 18.5</td> <td>36 - 36.5</td> <td>44 - 46</td> </tr> <tr> <th>3XL</th> <td>54-56</td> <td>19 - 19.5</td> <td>37 - 38</td> <td>48 - 50</td> </tr> <tr> <th>4XL</th> <td>58</td> <td>20</td> <td>38</td> <td>52</td> </tr> <tr> <th colspan="5">CENTIMETERS</th> </tr> <tr> <th> </th> <th>Chest</th> <th>Neck</th> <th>Sleeve</th> <th>Waist</th> </tr> <tr> <th>S</th> <td>91.4</td> <td>35.6 - 36.8</td> <td>83.8 - 85.1</td> <td>73.7 - 78.7</td> </tr> <tr> <th>M</th> <td>96.5 - 101.6</td> <td>38.1 - 39.4</td> <td>86.4 - 87.6</td> <td>81.3 - 86.4</td> </tr> <tr> <th>L</th> <td>106.7 - 111.8</td> <td>40.6 - 41.9</td> <td>89 - 90.2</td> <td>91.4 - 96.5</td> </tr> <tr> <th>XL</th> <td>116.8 - 121.9</td> <td>43.2 - 44.5</td> <td>90.2 - 91.4</td> <td>101.6 - 106.7</td> </tr> <tr> <th>2XL</th> <td>127 - 132.1</td> Read More
Track Orders
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Customer Service