Cavenders.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
You must complete our Merchandise Return Form before returning any merchandise to Cavenders.com.
Download the return form here.
Cavenders.com strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.
You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.
To print out your return label via UPS click here. Unless you are returning footwear, a $6.99 charge will be deducted from your refund.
If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order.
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
If there is a Cavender’s Boot City retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by viewing the Order Status Page. To locate a store near you use our Store Locator.
If you have any questions regarding your order, please email customer service. You may also contact us by telephone: 866-826-4865.
Hours of operation for our Customer Service Department are Mon-Fri 8:30am-5:30pm | Sat 8:00am-12:00pm Central Time.
Customer service is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.
Thank you for shopping at Cavenders.com!