Customer Service

Quick Help

We will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

  1.  You will need to download our merchandise return form.

  2.  Print out our UPS return label using the button below. Unless you are returning footwear, an $8.99 charge will be deducted from your refund.


  3.  Drop off your package at your local UPS office.

Once your order ships, it may take 24 hours before tracking information appears on the UPS web site.

Click here to track your order shipment.

After you place an online order, you will receive an email with your order information and a link that you may use to determine the current status of your order.

Click here to check your order status.

Returns and Exchanges

 We're happy to help you with your return or exchange of your Cavenders.com purchase.

We will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

  1.  You will need to download our merchandise return form.

  2.  Print out our UPS return label using the button below. Unless you are returning footwear, an $8.99 charge will be deducted from your refund.


  3.  Drop off your package at your local UPS office.

If there is a Cavender's retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. Click here to view your order history.

Orders and Shipping

 Buy online and we'll ship it where and when you want it.

To place an order, click Add to Cart after selecting any product. The items in your cart may be accessed any time by clicking the Shopping Cart link in the site header. You may create an account at checkout or checkout as a guest instead.

All orders placed on Cavenders.com will be shipped via UPS. UPS Ground shipping is FREE on orders of $50 or more. UPS Ground shipping and returns are FREE on all footwear purchases (applies to original order and first return only). Alaska, Hawaii, APO and FPO addresses are shipped via United States Postal Service (USPS). For Alaska and Hawaii orders, please allow 8-9 days for delivery. For APO/FPO orders, please allow 2-3 weeks for delivery. Shipping and handling rates are based on the amount purchased as shown in the chart here.

Tracking or Changing Orders

 Track your order status or make adjustments.

After you place an online order, you will receive an email with your order information and a link to check the current status of your order.

Click here to check your order status.

Once your order ships, it may take 24 hours before tracking information appears on the UPS web site.

Click here to track your order shipment.

To modify your order after it has been placed, please contact our customer service department.